How To Delete Ebay Account When Suspendedprxcompass
Closing your account and deleting your data | eBay
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If you close your eBay account, you’ll no longer be able to sell on the site or access My eBay. You’ll also lose your feedback as well as your purchase and sales closing your account, consider contacting us first. We don’t want to see you go, and we’ll do everything we can to sort out any issues you may have.
If you still want to close your account, make sure:
All your fees and other selling costs are paid and your available funds is zero
You don’t have open bids on an item
You don’t have any outstanding payouts to be processed to your checking account
You’ve cancelled all your subscriptions
If you have any active suspensions or restrictions on your account, or if your account doesn’t currently meet our minimum seller performance standards, you’ll need to contact us in order to close your account.
What you need to know about closing your account
When you submit a request to close your account, we’ll send an email to your registered email address and to your eBay Messages within 24 hours letting you know we’ve received it. Generally, it takes 30 days to close an account from the date we receive a request. However, if you’ve bought or sold items in the 30 days prior to submitting your request, we’ll keep your account open for 60 days from receiving your request so any outstanding sales or purchases can be completed and so we can meet our commitments to all buyers and sellers under the eBay Money Back Guarantee.
After the 30-day or 60-day period (depending on whether you’ve bought or sold in the past 30 days) your account will be permanently closed and your data will be deleted. If you change your mind and decide to keep your account, you have 7 days from the account closure to request that your account be reopened. We can reopen your account only if it was in good standing when you closed it.
For security reasons, you can’t transfer or sell your eBay account to a new owner. However, you can add a secondary contact to your account.
Personal data on closed accounts
The right to have your personal data (including personal information) deleted depends on privacy regulations which vary by country and region. For example, the General Data Protection Regulation (“GDPR”) identifies the right to have your personal data deleted, also known as the “right to erasure, ” subject to certain exceptions. At eBay, we extend this right to delete your data to all users regardless of a country or region’s regulation.
When you send a request to close your account, your personal data will also be deleted as long as your account is in good standing.
eBay deletes personal data using approved methods such as encryption, pseudonymization, and aggregation. For your part, you’ll need to clear cache, cookies, and history from each browser you used to sign in to your eBay account. If you downloaded any eBay apps on any of your mobile devices, you’ll need to delete those too.
Unless you’ve reconsidered and would like to keep your account, and as long as your account is in good standing and none of the exceptions listed below apply, your account will be closed and your data will be deleted within 30–60 days of receiving your request. To keep your account, your account must have been in good standing at the time your closure request was submitted. Suspended or restricted user accounts will be closed, and we’re unable to allow you to reopen the account.
When we’ve closed your account, we’ll let you know by sending an email to your registered email address. If you’d like to use eBay again, you’ll need to create a new account.
Closing account and personal data deletion exceptions
We can’t close an account and/or delete associated data if:
You owe eBay money
You have pending transactions (i. e. open bids, pending payments from buyers, outstanding payouts to be processed to your checking account)
Data related to an account needs to be retained to detect, prevent, mitigate, or investigate fraudulent or illegal activities
Data related to an account needs to be retained for a purpose required by applicable law
There is a public health issue
A subpoena or other court or legal order compelling eBay to retain certain data is in place
If data can’t be deleted for any reason, it will be retained in accordance with our Privacy Notice.
Please contact us for help closing the account of a deceased eBay member.
Closing your account will result in the closure of all eBay businesses associated with that account which rely on the same identity—for example, the eBay Partner Network (EPN).
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What to Do When eBay Suspends Your Account
Selling on eBay can be a hobby or a full-blown business. If you rely on eBay for income, it can be a devastating blow to have your account suspended. It is why it is very important to educate yourself and understand all of eBay’s policies so you won’t be suspended in the first place. But, in the event your eBay account is placed on hold, restricted, or suspended, there are specific steps you can take to try to have it reinstated. Notice the key word here is “try, ” because there is no guarantee that eBay will reinstate an account.
Holds vs. Restrictions vs. Suspensions
Not all suspensions from eBay are the same. Minor issues, such as expired methods of payment or late payments, are likely to result in your account being placed on hold, and your account can be reinstated as soon as you update your payment method or settle your unpaid bill.
Restrictions are more severe than holds and might be put in place if, for example, you don’t meet minimum performance standards as a seller. For something like that, eBay might restrict you from selling certain items or lower your placement in search results. The only way to lift such a restriction is to meet eBay’s standards.
Suspensions usually occur only in the most egregious cases. For example, selling illegal merchandise or engaging in hate speech is likely to get a seller suspended indefinitely.
Stay Calm and Get the Facts
The first step in attempting to be reinstated on eBay is to identify the problem. If you are new, ignorance is your best defense. You may not have known that using stock photos is not permitted, or that you aren’t allowed to use the word Velcro in your title.
When you receive the notification email, stay calm and read the message carefully. eBay usually explains why an account has been suspended, and likely reasons include:
Not paying fees on time
Payment method is out of date (credit card expired)
Violation of a policy such as VeRO, which involves intellectual property rights
Listing an item that isn’t allowed, such as a counterfeit handbag
Using photos that aren’t allowed (stolen from another user, nonauthorized stock photos)
Offensive material (items including hate speech)
Drugs and drug paraphernalia
Hazardous materials, such as homemade weapons or explosives
Sometimes you don’t know if an item isn’t allowed since it is very difficult to know every single rule on eBay, especially if you are new. You may not know an item you have for sale has been recalled, or you may not know you can’t use stock photos, like pictures of clothing from retail websites.
Fixing the problem may be as simple as removing listings that were recalled in a massive recall of items from a specific company. If it is an easy fix, eBay will explain exactly what you need to do to have your account reinstated.
Call eBay and Discuss
If you don’t see any specific instructions on how to have your eBay account reinstated, don’t make a new account. Instead, call them at 1-866-540-3229 and discuss. Explain that you received the suspension email and are very concerned. It may take talking to several people to get to the right person who can help you. A few tips for talking with eBay customer service representatives:
Gather the facts before you call: Make sure you have the following information before you call so you can easily answer any questions the CSR may have to find your account:eBay user IDEmail associated with your eBay accountDate of the emailReference number in the email (if applicable)Print out of the email for easy referenceRemain calm: eBay CSRs are just regular people like you doing their job and have nothing against you personally. You should act as an investigator here, gathering the facts. Act in a calm, professional, and rational manner. The objective here is to get to someone who can and will help for a supervisor if needed: The CSR who answers your call may not know how to help you. If you haven’t received an answer or acceptable assistance after 10 minutes of speaking to someone, politely ask for a supervisor. Someone more experienced may be needed to help you.
Knowledge of Policies
The best way to handle an eBay suspension is not to get one. Whether you are new to eBay or a seasoned seller, it is beneficial to read the eBay policies to educate yourself on the rules. eBay is an ever-changing universe, and rules change from time to time, so new policies can sneak up on you. Always read email updates from eBay, and check your eBay messages frequently for updates and announcements.
What to Do if My eBay Seller Account Is Blocked
eBay policies are simple and clear and most members follow them faithfully and easily. However, there may be situations where eBay has to occasionally restrict or suspend accounts to protect the community. If your eBay account is restricted or suspended, eBay will email you explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages on your account was suspended or restrictedHolds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:You have eBay fees to payYou need to reimburse eBay for a refund it made to your buyerYou have violated one of eBay’s rules or policiesWe couldn’t verify your account informationYou need to update your payment methodWhen creating an eBay account, make sure that all your information is correct and up-to-date with your PayPal account details. Otherwise, eBay may suspend your account and ask you to confirm your personal happens while an account is suspendedWhen your eBay account is suspended, you won’t be able to:Bid, buy, or sellLeave feedbackCreate new listings or revise existing listingsContact biddersReply to your eBay messagesAny bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 pending on why your account was suspended, eBay may end listings early. Keep in mind that listing fees can be forfeited too, depending on the reason for account can be either completely suspended or just restricted. If the account is not suspended, but restricted for selling, you can still buy; if it is restricted for buying, you can still to have your account reinstatedGetting your account reinstated depends on the reason eBay suspended your account. The full details will be in the message eBay’s sent your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be make a one-time payment:Go to Account in My Payment methods for seller fees, select One-time payment, and follow the security reasons, sometimes eBay blocks accounts and asks you to provide or confirm personal information. A list of required documents and a download link can usually be found in My eBay > Messages. Such requests may concern proof of identity, address or some of your listings have been deleted and your account is restricted, do not list these items again. If your listings have not been edited in accordance with eBay Customer Support recommendations, they will be removed again and your account may be suspended eating a new account is not the best way to get back to work on eBay after a blocking. For fraud protection purposes, eBay keeps account related information, including the seller’s name, mail and IP addresses, PayPal account details, etc. This allows tracing the connection of new accounts to those that are subjected to restrictions or suspension. Therefore it is not recommended to create a new account immediately. However, when you solve the suspensions or restrictions, you can create an additional account or open more than one eBay Store. Many sellers do this to split up different kinds of items or keep different financial eBay community has tens of millions of sellers. And eBay understands that every one of them is a real person who can make a mistake or get into an unexpected situation. Don’t be afraid to contact eBay, find out why your account is blocked, show that you understand what went wrong, and are willing to follow the first eBay account suspension for a policy violation is usually not indefinite. However, if you continue to violate the same rules or policies after a warning or temporary restriction, your eBay account may be suspended indefinitely.
Frequently Asked Questions about how to delete ebay account when suspended
How do I remove my eBay suspension?
The only way to lift such a restriction is to meet eBay’s standards. Suspensions usually occur only in the most egregious cases. For example, selling illegal merchandise or engaging in hate speech is likely to get a seller suspended indefinitely.
What happens if your eBay account is suspended?
When your eBay account is suspended, you won’t be able to: Bid, buy, or sell. Leave feedback. Create new listings or revise existing listings.
How do I contact eBay if my account is suspended?
If you think your account has been suspended by mistake, you don’t receive instructions on how to reinstate your account, or you’re not sure how to proceed, contact eBay directly for assistance. You can contact eBay by phone at 1-866-540-3229, or you can arrange to have eBay call you.Apr 27, 2020