Privacy Policy

This policy describes how personal information is handled when you visit the ProxyCompass website, create an account, purchase a service, use a proxy package, contact support, or participate in the affiliate program. “Personal information” includes data that identifies you directly or can reasonably be linked to you, such as an email address or IP address.

• Account and contact: details you provide when registering or contacting us, account identifiers, and authentication information.
• Orders and payments: selected products, options, transaction status, amounts, and billing details needed for orders and accounting. Payment providers may process additional payment information.
• Service and security: authorized client IPs, access and authentication events, package usage counts, technical errors, and information needed to investigate abuse or keep the service working.
• Support: messages, tickets, and files you choose to send us.
• Website and referrals: browser/device data, page visits, cookie choices, and affiliate link attribution where those features are used.

When we rely on legitimate interests, we assess those interests against your rights. We do not use information collected for one purpose for an unrelated purpose without a lawful basis.

Payment providers handle payment methods according to their own terms and privacy notices. We receive the information needed to confirm a payment, fulfill the order, handle a refund, and maintain accounting records. We also use providers for hosting, account systems, support, security, and analytics.

Necessary cookies support login, account security, and basic website functions. Optional analytics tools help us understand visits and improve pages. Where consent is required, we place optional cookies only after you agree, and you can change your choice through the site’s cookie settings.

Members of our team and service providers access information only as needed for their work. We may share relevant data with payment, hosting, support, security, and analytics providers, and with authorities where a valid legal obligation requires it. We may also disclose information where needed to address fraud, abuse, or threats to the service, subject to applicable law.

Our team works in different countries, and some service providers may process data outside the European Economic Area. Where a transfer requires safeguards under data-protection law, we use a lawful transfer mechanism.

We keep account and service information while it is needed to provide the service and handle requests. Billing records may be kept longer where law requires it. Security and abuse information is retained for as long as needed to investigate incidents, protect the network, and resolve claims. We delete or anonymize data when it is no longer needed, unless we must retain it under law.

Depending on applicable law, you can ask to access, correct, erase, or receive a copy of your personal information; request a restriction; object to certain processing; or withdraw consent. A withdrawal does not affect processing already carried out on a valid basis. To make a request, use a support ticket or email us. We may need to verify your identity before responding.

You also have the right to lodge a complaint with a data protection supervisory authority.

We use technical and organizational measures intended to prevent unauthorized access, loss, or misuse. Access is limited to people who need information for their work. No internet system can be guaranteed risk-free, so please protect your account credentials and notify us if you suspect misuse.

For privacy requests, open a ticket in the Client Area or email [email protected]. We will post updates to this policy on this page with a new effective date. Where a material change requires a separate notice, we will provide one.

Data controller: QualityNetwork OÜ · Registry code 14114977 · Karu tn 14-8, Kesklinna linnaosa, 10120 Tallinn, Harju maakond, Estonia.