Remote Monitoring and Management (RMM) is a type of system used for managing IT services remotely. RMM systems are designed to enable IT service providers to proactively monitor, securely manage, and troubleshoot IT networks and computers from a centralized location. It is a method of centrally managing IT services without a physical presence on site.
RMM allows IT service providers to optimize the performance of their clients’ networks and computers as well as detect and solve any technical issues quickly and effectively. RMM systems provide a platform to automate operational and management tasks, enhancing IT service efficiency. Furthermore, it provides a centralized view of devices with the capability to execute remote actions on them and to easily detect issues. This includes backups, antivirus, OS patch management, application deployment, performance monitoring, updates, etc.
Generally, there are two types of RMM systems – on-premise and cloud-based. On-premise systems are based on local servers and require frequent maintenance and updates while cloud-based systems are hosted by a third-party and easily scalable.
Overall, RMM systems offer a flexible and cost-effective method to increase the productivity and security of IT services. It can be used to automate most of the IT operational tasks and to provide a streamlined system for IT helpdesks. Furthermore, it makes it easier for IT service providers to manage their clients’ networks and computers efficiently and securely.
